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The Green House Dispensary

At The Green House, your satisfaction is our top priority. We stand behind the quality of every product we sell and want you to feel confident with every purchase. Please read our refund and return policy carefully before placing an order.

All Sales Are Final

Due to the nature of our products — including THCA flower, pre-rolls, concentrates, and edibles — all sales are final. We cannot accept returns or issue refunds once a product has left our facility, for safety and compliance reasons.

Damaged or Defective Products

If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of receiving your package.

We’ll gladly replace the affected item or issue store credit after verifying the issue.

To start a claim, email us at support@thegreenhousehtx.com with:

Your order number
Photos of the damaged or incorrect item
A brief description of the issue

Our team will review your claim and respond within 1–2 business days.

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once your order is confirmed and in transit, we’re unable to cancel it.

If you need to cancel quickly, email us immediately at support@thegreenhousehtx.com — we’ll do our best to help if the order hasn’t left our facility.

Incorrect Shipping Information

Please double-check your shipping address before submitting your order.

The Green House is not responsible for lost packages due to incorrect or incomplete addresses provided by the customer.

Exchanges

We currently do not offer exchanges. If your product arrives damaged or incorrect, we’ll replace it with the same item or issue store credit upon approval.